Welcome to our products. The warranty period starts from the day you receive the goods. Please explain detailed the problem and need. Our staffs will attempt to diagnose your issue by phone, email, or remote assistance. The product can be sent back to our company for further if the problem cannot be resolved by phone.
We provide one-time replacement service for free in the first three month when the product has non-artificial damage.
we supply an one-year free warranty service from the arrival date of device. The free warranty service must meet the following conditions: 1, non-human damage; 2, no unauthorized disassemble; 3, show a valid proof of purchase.
We provide 7 * 10 hours consulting services, 9:00 am to 7:00 pm; if you encounter problems during non-working hours, please contact with our 7 * 24 hours after-sales service specialist. The contact information will be offered after the installation completed.
A1. Before starting the software, the dongle should be connected with the computer. The red light is working, otherwise the driven software was not be installed properly.
A2. Please check whether the device is connected normally and the power is on. The power switch is located at the bottom of the device. The light is on when the device is normally powered on.
A3. 1. Wear the headband until the lower edge is flush with the hairline. 2. Make sure the subject's hair is tied up and both ears are completely exposed. 3. Make sure that the neck is completely exposed. There should be no collar covering the neck. If you are wearing a coat or down jacket, take off your jacket.
A4. First of all, check the connection of USB cable, and then restart the computer.
A5. Just swipe a few more times.
A6. Restart equipment and software.